FAQS of Oriental Bank Reward


What is Oriental Bank Rewardz?

Oriental Bank Rewardz is our aim to provide our customers with a more rewarding banking experience. Customers can earn OBC Points when they transact using their Debit Card, Internet Banking, Mobile Banking and UPI.

What are the benefits of Oriental Bank Rewardz?

Oriental Bank customers get rewarded with OBC Points for every transaction they make using their Debit Card, Mobile Banking, Internet Banking and UPI.
The value of each OBC Point is 25 paisa.
These OBC Points can be redeemed for a wide range of products and services like merchandise, movie tickets, mobile/DTH recharge, airline tickets, hotel booking and much more.
The more you transact, the more you get rewarded! 

How do I become an Oriental Bank Rewardz member?

As a customer of Oriental Bank, you are automatically enrolled into the Oriental Bank Rewardz Program. You accrue OBC Points on using Oriental Bank services.
Follow these simple steps to activate your account:
Visit https://www.orientalbankrewardz.com/ and go to the “New User” Option
Provide your Oriental Bank Customer Identification number
Enter One Time Password (OTP) received on your registered mobile number
Verify personal details and start redeeming
Can I join Oriental Bank Rewardz, if I live outside India but I am an Indian citizen?
Yes, you can join Oriental Bank Rewardz as long as you have a valid Oriental Bank of Commerce Debit Card.
Is Oriental Bank Rewardz open for non-Indian citizens?
Yes, if you hold an Oriental Bank of Commerce Debit Card, you automatically become a member of Oriental Bank Rewardz.

How do I contact Oriental Bank Rewardz?

You can get in touch with us at:
Chhibber House, 2nd Floor,
Sakinaka Junction, Andheri-Kurla Road,
Andheri (East), Mumbai – 400072, India
Or, call our Customer Care 1800-258-7770 between 9AM to 6PM (Monday to Saturday) for any queries.

What is the Customer Care number for Oriental Bank Rewardz?

You can call 1800-258-7770 between 9AM to 6PM (Monday to Saturday) for any queries related to Oriental Bank Rewardz. We will do our best to assist you.

How can I check my OBC Points?

Please visit the ‘My Account’ page to check your OBC Points balance. Your OBC Points also appear on the top left corner of the web page once you log in.
Will I receive a statement of my OBC Points and activities?
Yes, a monthly statement will be sent to all Oriental Bank of Commerce Debit Card holders on their registered e-mail IDs. You can also log onto the Oriental Bank Rewardz website, https://www.orientalbankrewardz.com/ with your login credentials to view the statement.
Please note: You must be a registered user to view your statement on the website.

What is the Customer Care number for Oriental Bank Rewardz?

The Oriental Bank Rewardz Customer Care number is 1800-258-7770.

What if I am not able to log in to my Oriental Bank Rewardz account?

If you are not able to log in, please follow these simple steps:
Refresh the web page by either hitting the F5 key or the refresh button on the tools menu.
If the web page does not reload, press CTRL+ F5 and try again.
If the web page is still not loading, please check if the web address/URL you have entered is correct. Also, check if your internet connection is working.

How do I unsubscribe from the Oriental Bank Rewardz program?

You are automatically enrolled into the Oriental Bank Rewardz program if you are Oriental Bank of Commerce Debit Card holder. However, if you do not want to subscribe to the program, you can choose not to register your membership.
If you have activated your membership and would like to unsubscribe, please contact our customer care at 1800-258-7770 and we would be happy to help you.
I’m receiving a ‘Page Unavailable’ message when trying to activate my Oriental Bank Rewardz. What should I do?
Please refresh your page and check your internet connection. In case, if you’re still facing issues, please feel free to get in touch with Customer Care, 1800-258-7770. We would be happy to help!

I’ve forgotten my password, what do I do?

Click on ‘Forgot Password’ link and enter your user id. Follow the steps to reset your password.

How do I change my password?

Log on to your account and click on the ‘Change Password’ link. You can change your password immediately. Keep your old password handy and do not forget to reconfirm the new password.

How do I earn OBC Points?

You can earn OBC Points when you transact using your Debit Card, Internet Banking, Mobile Banking and UPI. 

Where can I earn OBC Points?

You can earn OBC Points anywhere in India by making online or in-store transactions using your Debit Card, Internet Banking, Mobile Banking and UPI.  

What is the validity period of OBC Points?

OBC Points awarded by the bank are valid for a period of 36 months or 3 years excluding the month of accrual. Additional points earned at Partner Stores are valid for a period of 12 months or 1 year excluding the month of accrual.

What is the value of 1 OBC Point?

Value of 1 OBC Point is 25 paisa.

How do I redeem my OBC Points?

You can redeem your OBC Points for a wide range of products across categories such as apparel,  electronics, jewellery, home décor, kitchen appliances, etc. You can also redeem your OBC Points for services such as movie tickets/air tickets booking, mobile/DTH recharge & more.
To redeem your OBC Points, log on to https://www.orientalbankrewardz.com/ or call Oriental Bank Rewardz Customer Care, 1800-258-7770 9AM to 6PM (Monday to Saturday).

Why haven’t I received my reward yet?

Please refer to the date mentioned on the copy of the Redemption Receipt. All rewards will reach you within the delivery time specified on the website/at the time of placing the order. If it has exceeded 5 days, since the date mentioned on your Redemption Receipt copy, please call Customer Care at 1800-258-7770. We will be happy to assist you!

Can I combine OBC Points and cash for redemption?

Yes, you can combine OBC Points and cash for redemption.
Please restart your computer/ log onto to web page and check ‘My Request’ page. If the redemption request is complete, it will reflect under the ‘My Account’ section.
For any further queries, please call Customer Care at 1800-258-7770. We will be happy to help you!

Do I need a minimum number of OBC Points for redemption?

You must have a minimum of 2500 OBC Points in your account before you can start redeeming your points and 5000 OBC points to redeem through a payment gateway.
You can then redeem as many OBC Points as you want for products and services on https://www.orientalbankrewardz.com/.

Do I need to log into my account to redeem my OBC Points?

Yes, you need to be a registered user on https://www.orientalbankrewardz.com/ to redeem your OBC Points.
You can also redeem your OBC Points across Max Get More merchant stores. Please click here to get a complete list of such stores.

Can I book both international and domestic flights on Oriental Bank Rewardz?

Yes, you can book domestic as well as international flights on https://www.orientalbankrewardz.com/.

Can I redeem OBC Points for more than one passenger?

Yes, you can redeem Oriental Bank Points for up to 9 passengers at any given point of time.

Can I book tickets for infants on Oriental Bank Rewardz?

Yes, you can book tickets for one infant per adult on Oriental Bank Rewardz. The age of infant must be below 24 months on the date of travel. Make sure you carry valid proof-of-age documents at the time of check-in.
Please note, the infant is not awarded a seat on the flight and has to travel with the accompanying adult.

What’s an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document bearing a unique confirmation number that replaces the hassles of a paper ticket. 
When you purchase an e-ticket, we email it to you within 30 minutes of your booking. 
Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in to your flight.
I entered my payment details and hit submit – and all I got was a blank screen! I got charged but don’t have an e-ticket. What now?
We’re really sorry for the inconvenience. In some rare cases, we do not receive the response from the payment gateway on confirmation of payment. In such cases, we would automatically refund the amount charged to your Debit Card within 15 days. We suggest that in such cases, you book your trip again.
I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?
The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold by the time you complete your booking.
Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refreshing the search.

How do I know my flight reservation was booked?

We’ll send you an SMS (to Indian numbers only) and an e-mail to confirm your flight booking.
Can I redeem OBC Points to gift airline tickets?
Yes, you can gift airline tickets to friends / family. However, you need to make the booking in the name of passenger(s) who would be travelling. 
Please note that air tickets are non-transferable.
What is the minimum timeframe within which I can redeem my OBC Points before I fly?
There is no minimum timeframe for redeeming your OBC Points. You can redeem your OBC Points for a flight departing on the same day.

How do I get a boarding pass for an e-ticket?

You can check-in in three ways and get your boarding pass:
Some of the airlines provide a web check-in facility where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.
You can also use the Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at the airline’s check-in counter for issuance of boarding card and for baggage drop.
Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.
Do I have to show my e-ticket confirmation email at the airline check-in counter?
Yes, you do. Some airports don’t allow you to enter without a printout of your e-ticket, so be sure to carry one with you. If you’ve forgotten to carry your e-ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.

Do you issue paper tickets?

No, we do not issue paper ticket.

Do I have to show ID proof at the time of check-in?

Yes. The airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government-issued photo-ID proof with you whenever you fly.

How do I find out my baggage limit?

Please contact the airline directly or visit their website for accurate details regarding your baggage limit.
I’ve booked my tickets but need to add my child’s tickets to my booking. How do I do it?
Sorry! We do not allow children below 12 years to be booked individually. Please contact your airline to book your child’s ticket directly with them.

I misspelled my name while booking a ticket. How do I get it changed?

You can call us to check if the airline with which you’ve booked the tickets entertains change-of-name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re-book the ticket. A name change fee may be applicable in case of certain airlines.

I selected the wrong prefix (Mr. /Mrs.) to a passenger’s name while booking. How can I get this changed?

Just call Oriental Bank Rewardz Customer Care at 1800-258-7770 and provide your Booking Ref No. We’ll find out if your airline supports title change and if it does, we’ll pass on your details to them.
If the airline doesn’t allow title change, you’ll have to cancel and then re-book the ticket with the correct prefix.

I’m taking a connecting flight. Will I need to change terminals?

In most cases, you will need to change terminals in order to board your connecting flight.
Often the terminals are quite distant from each other and you’ll need to set aside some extra time to walk from one terminal to another. Please make it a point to enquire about your terminal as soon as you arrive at the airport, since gate numbers and terminals can change at the last moment.
I’m worried that I won’t have enough time to catch my connecting flight and may miss it.
If you’re concerned that you may not have enough time between your flights, please contact Oriental Bank Rewardz Customer Care at 1800-258-7770. 
Our team will tell you the duration of your transit and how long it will take you to go from one terminal to another.

Can I book international tickets for infants on Oriental Bank Rewardz?

Yes, you can book tickets for infants and children on Oriental Bank Rewardz. However, we do not book tickets for unaccompanied minors.
When booking international flights for infants, please keep these points in mind:
Every passenger (including infants and minors) requires a valid passport.
Infants and children must be accompanied by an adult who is at least 18 years old.
You cannot book more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.
The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.

Can I book a seat on an international flight for an infant?

As a child under 2 years of age does not legally require a seat to fly, it’s really up to you to decide whether the infant should have a seat or not. This is the reason why the cost of a ticket for an infant is different from the cost of a ticket for a child who is more than 2 years old (children over the age of 2 must have their own seat).
To book a seat for an infant, please select ‘child’ at the time of booking and the cost will be provided.

How much baggage can I carry?

Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted.
Please note that restrictions on baggage apply to both checked-in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked-in luggage that exceeds the weight permitted. 
Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Please check with your airline for rules and details.

Can I book a special meal through Oriental Bank Rewardz?

Sorry, Oriental Bank Rewardz website currently does not support this feature. Please contact the airline directly.
Can Oriental Bank Rewardz arrange for wheelchairs?
Sorry, Oriental Bank Rewardz website currently does not support this option. Please contact the airline directly.

How can I cancel my redemption for the flight ticket?

Cancellations are not permitted for flights redeemed through OBC Points only.

What happens if my flight is cancelled or delayed?

You will need to check with the airline with which you have booked your seat(s).
Delays/cancellations are governed by the respective airline policies.

Can I choose my seat at the cinema/movie hall?

Yes, this is one of the most important features that we offer. You have the choice of re-selecting/changing your seats at every step of the transaction, until you make the payment.

How many movie tickets can I book in one transaction?

You are permitted to book a maximum of 10 movie tickets per transaction.

How can I confirm whether my movie tickets have been booked?

Once a booking is confirmed, you will receive an e-mail and an SMS stating the same.

I accidentally booked my movie tickets for today instead of tomorrow, can you change the tickets?

Sorry, it is not possible to replace or refund movie tickets once they have been booked.

Can I change my seat(s)?

No, it is not possible to change your seat(s) once they have been booked and confirmed.

Can I change the show time that I have booked for?

No, it is not possible to change your movie tickets for different show timings once they have been booked and confirmed.

Can I cancel or replace my movie ticket(s)?

No, as per government regulations, once a ticket has been paid for, it is deemed as sold, and therefore cannot be replaced or cancelled.

What time before the show can I redeem my OBC Points to get movie tickets?

You must redeem your OBC Points at least 4 hours before the show timing. For example, should you wish to go for a movie show at 11pm on the 15th of April, you must redeem your points and make your booking request latest by at least 7pm on the 15th of April.

How will I get my tickets?

Once your booking is confirmed, you will be required to take a printout of your booking confirmation and carry it with you to the box office at the cinema. Your movie tickets will be at the box office, and on request, they will be handed over to you.

How many days will it take to get my reward merchandise delivered?

Your reward merchandise will be delivered within 30 working days.

What if the product reaches my mentioned delivery address when I am away or not available?

Should this occur, we will attempt to deliver the product on the next business day once again.
Kindly assure your availability.

What should I do if I want to change my delivery address?

This is not applicable, change of delivery address is not allowed.

What should I do if the reward merchandise delivered to me is not what I had ordered?

In such a scenario, please call and report the same to Customer Care on 1800-258-7770 within one business day of the delivery of the product.

What should I do if the reward merchandise is found to be damaged or defective?

In such a scenario, we request you to please call Customer Care on 1800-258-7770 within one business day from the delivery of the product and report the same. We will replace the item.

What should I do if I ordered the wrong item?

Please call our Customer Care on 1800-258-7770 before your redemption request is processed in order to change or cancel your redemption order.

Mobile/DTH Recharge

Is Mobile/DTH Recharge offered on the Oriental Bank Rewardz Portal?

Yes, Oriental Bank Rewardz allows its customers to recharge their pre-paid mobile phones or their DTH accounts using their OBC Points.

Why if my recharge request is not going through?

A request can be invalid on account of the following reasons:
Invalid subscriber ID/mobile number.
Using a post-paid mobile number instead of pre-paid.
Subscriber ID/mobile number which does not pertain to the list of mentioned operators.
Incorrect/unacceptable recharge value.

What if I do not get any confirmation message from the operator after completing my recharge?

Once the recharge is completed, you will receive a confirmation message from the operator as well as an email from Oriental Bank. In case of non-receipt of confirmation message, please check the talk-time/viewing limit of your mobile phone service. If the account balance does not increase, please contact our Customer Care desk on 1800-258-7770 with the details of mobile number, time and date of recharge, recharge amount and the Order ID mentioned on your receipt.You can register a complaint with our customer service desk on 1800-258-7770 within 7 days from the date of your recharge. No complaint can be registered after 7 days.


Can additional guests stay in a room?

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room.
If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms.
If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you’ve booked.

Our children will be traveling with us – do they stay for free?

When making your booking, select the number of children traveling with you from the ‘Children’ drop-down box.
If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed.
If you want an extra bed in the room, you need to increase the number of persons in your search.

How do I know if my booking was successful?

We’ll send you an email and SMS confirmation for your hotel booking.

Do I need to confirm my booking?

No, you don’t. Though, you can also contact the hotel directly if you prefer. However, it may take upto 12 hours for the booking to reflect at the hotel.

What if I don’t get a confirmation at the time of booking?

If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation.
If you don’t get an email confirmation within 30 minutes, let us know at [email protected] or contact Oriental Bank Rewardz Customer Care at 1800-258-7770 and we’ll send you your confirmation details.

I did not get an email confirmation. What do I do?

If you don’t receive an email after making a reservation, it could be that we have the wrong email ID in our system or your Internet Service Provider blocked the email assuming that it was spam.
Check your spam folder and add our email address – [email protected] – to your address book so that it doesn’t get filtered out next time.
In the meantime, contact Oriental Bank Rewardz Customer Care at 1800-258-7770 so we can send you an email confirmation.
Please keep the following information ready so that our customer care executive can assist you.
The name with which the reservation was made
The hotel name and location (city)
The check-in/check-out dates

How long will it take for the hotel to get my booking information?

The time it takes for a hotel to get your booking information varies by specific hotel and arrival date.
In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed).
Please note that this doesn’t apply to bookings made for the same day.

What is my hotel’s check-in time?

Typically, the hotel check-in time is after 2:00 pm (local time). Check with your specific hotel for its exact check-in time.

Will the hotel hold my room if I’m arriving late?

Since your reservation is guaranteed with a Debit Card, the hotel is obliged to hold your room till 7am, the day after your planned arrival date.

What if I’m going to arrive early?

If you know you’re going to arrive early at your hotel, contact our Customer Support Team. We’ll do our best to accommodate your request, but it’s ultimately subject to the terms and conditions of the hotel.

How do I get a receipt or invoice for my hotel booking?

Log in to your Oriental Bank Rewardz Account with your User ID and password. Once you successfully login, go to “Transaction History” under “My Account” to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Ref No.
In case you do not want to log in, please contact Oriental Bank Rewardz Customer Care at 1800-258-7770 so we can send you the receipt. You will need to provide your Booking ID and your email address given at the time of booking to retrieve your booking details.

How do I cancel my hotel booking?

Hotel cancellations are not permitted for bookings made through OBC Points.

How do I modify a hotel booking?

You’ll have to cancel your existing booking and make a new one. Please contact Oriental Bank Rewardz Customer Care at 1800-258-7770 for more details.